Chad Chiang

Department

Job Title

Managing Director

INSTRUCTION LANGUAGES

Mandarin, English

PERSONAL BIO

Chad has been in the technology industry for over 15 years, it equipped him with a unique blend of technical expertise, project management skills, sales and marketing vision, and a passion for innovation. He has also developed a deep understanding of product development and honed his technical skills within Synology, a company renowned for its cutting-edge software-defined storage and networking solutions.

Throughout his career, he has consistently achieved significant milestones, which have solidified his reputation as a results-driven professional. His never give up attitude has guided his decision-making and contributed to who he is today.

He approaches life with an unwavering enthusiasm that permeates everything he does. From his career in the ever-evolving world of technology to his personal pursuits, he is driven by a boundless curiosity and a genuine passion for innovation. Each day presents an opportunity for growth and learning, and he embraces it wholeheartedly. Whether it's tackling complex challenges at work, nurturing meaningful relationships with colleagues and friends, or pursuing his hobbies and interests, he is fueled by an intrinsic joy for the journey itself. This enthusiasm extends beyond the professional realm, as he is an advocate for work-life harmony, wellness, and a positive mindset. He believes that this fervor for life not only energizes him but also inspires those around him to strive for excellence and find fulfillment in their own endeavors.

WORK EXPERIENCE AND AWARDS

Managing Director, Synology Sarl, France (2026 – present)
Managing Director, Synology GmbH, Germany (2023 – present)
Managing Director, Synology UK, UK (2022 – present)
Manager, Cloud Services, Synology HQ, Taiwan (2019 – 2022)
Senior Product Manager, Synology HQ, Taiwan (2018-2019)
Product Manager, Synology HQ, Taiwan (2015-2018)

EDUCATIONAL BACKGROUND

Master in Computer Science, Purdue University, USA
Bachelor in Computer Science, Purdue University, USA

VacancIES

Brief Introduction of the Department

Business Operations & Insights covers two functions across our European Offices. Business Operations owns process and system change across Sales & Marketing. When a workflow is broken, slow, or different in every office, we map it, agree what it should look like, and put the tooling and documentation in place to make it stick. That means integrating and automating the tools teams already use, evaluating new ones properly before anyone buys them, and writing the SOPs so a process survives people changing roles. We also run the projects themselves, so improvements don't stall because nobody owns the next step.

Business Insights provides the analytics layer: the sales revenue dashboards, analysis requests from regional sales teams, and market research feeding pan-European pricing decisions.

Our goal is simple. Sales and marketing people should be selling and marketing, not maintaining spreadsheets or arguing with a CRM. Where a process can be standardized across our three European offices, it should be. Where it can be automated, it should be.

Department Staff Number

Less than 5 people

Internship Job Description

Our job in Business Operations is working out the needs of the internal Sales and Marketing teams, deciding the right solution, then building it.

What we build depends on the problem. Sometimes it's an API integration between two systems that should already talk. Sometimes it's a script that kills a manual step. Increasingly it's an internal tool, built with AI coding agents, to solve specific needs in our business. You will have the opportunity to not only holistically understand the business but also write software that helps improve the workflows of colleagues across Europe.

As we build software with AI coding agents, the bottleneck isn't how fast you can write code. It's knowing what to build, being deliberate and honest about whether it's worth building.

What you'll do

Work out what's actually needed, not just what was asked for
Build integrations, automations, and internal tools - scripts, APIs, low-code platforms, or web apps, depending on the problem
Own an improvement end to end: scoping, building, getting people to use it, handing it over
Decide what to build with the team - sometimes a tool, sometimes configuration, sometimes removing and simplifying processes
Write the SOP so the process survives you leaving

Preferred Intern Education Level

Undergraduate students (third year and above)
Master students

Preferred Intern Skill Sets or Qualities

Comfortable with code - coursework, side projects, or hobby experience all count. You need to read code well enough to know when an AI agent is wrong, and to debug it when it is
Picks up unfamiliar tools quickly. Most of what you use here, you'll be learning as you go
Curious about how things work, and bothered when they work badly
Asks what someone is trying to achieve before suggesting a fix
Can run a project to completion, including the unglamorous parts: following up, documenting, getting people to actually adopt it
Curious about how a business actually runs
Can talk to technical and non-technical people clearly and concisely, without losing either

Internship Period

From June 14 to September 5, 2027 (adjustable at the discretion of the organisation)

Others

Expected working hours per week: 40 hours
Salary/Financial Support: EUR 2500 per month
Benefits will not be provided