Misty Keanu was born and raised in the Philippines. She came to Hawaii in 2001 to attend BYU-Hawaii and pursue a degree in Biology. During her time as a student, she was employed at the Polynesian Cultural Center in the Culinary Services Division. She started as an entry-level Food Service Worker, and worked her way up through the kitchen ranks to eventually become a student supervisor during her college time. Upon graduation, Misty was offered a full-time job with the Polynesian Cultural Center as a Supervisor of two main dining venues where her career began to blossom. Misty was then promoted to the position of Restaurant Manager and then Restaurant Senior Manager thereafter. Misty was also the General Manager of the Pounders Restaurant in Laie, Hawaii. Misty currently serves as the Director of Dining which encompasses the oversight and supervision of three large venues that accommodate 1400 guests on any given day. What she loves the most about her job is the students. Coming from a similar background, she loves the mentor current students on their paths through school and into the professional world. She has completed various leadership courses throughout her tenure, the most recent of which was the Singapore Airlines Leadership Training that caters to Operational Leadership and Resilience in Action.
A tour guide is responsible for leading groups of tourists through the PCC, providing detailed information about the Polynesia’s history, culture, and points of interest, while ensuring a safe and enjoyable experience by answering questions, managing schedules, and adapting to the group's needs and preferences.
Key responsibilities of a tour guide:
Deliver informative presentations:
Plan and manage itineraries:
Ensure safety:
Participates in job shadowing of a variety of customer service, office and administration duties under the direction of the department director. Assists in designated operational details using initiative and judgment. Resolves routine department inquiries and complaints while providing efficient and courteous service. Monitors guests’ and employees’ satisfaction, questions and complaints. Provides liaison between guests, tenants and various organization departments. Assures that appropriate records are collected and maintained and required reports are prepared.