A tour guide is responsible for leading groups of tourists through the PCC, providing detailed information about the Polynesia’s history, culture, and points of interest, while ensuring a safe and enjoyable experience by answering questions, managing schedules, and adapting to the group's needs and preferences.
Key responsibilities of a tour guide:
Deliver informative presentations:
Plan and manage itineraries:
Ensure safety:
Participates in job shadowing of a variety of customer service, office and administration duties under the direction of the department director. Assists in designated operational details using initiative and judgment. Resolves routine department inquiries and complaints while providing efficient and courteous service. Monitors guests’ and employees’ satisfaction, questions and complaints. Provides liaison between guests, tenants and various organization departments. Assures that appropriate records are collected and maintained and required reports are prepared.