P. Alfred Grace | NTU Overseas Internship Program 臺大國際引水人計畫

PERSONAL BIO

Hailing from the small town of Tūrangi, New Zealand, Alfred Grace moved to Hawaii for an engineering apprenticeship. The rise of Hawaii’s tourism industry captivated President Grace as the same thing was happening back in his home country. After completing the apprenticeship, President Grace then applied to BYU–Hawaii in 1983. After graduation, Alfred continued in the Sales Department and rose through the ranks to become the CEO of the organization. Alfred Grace has worked at the Polynesian Cultural Center (PCC) for 38 years first starting as a student employee at the adjacent Brigham Young University-Hawaii campus.

WORK EXPERIENCE AND AWARDS

President & CEO, Polynesian Cultural Center, USA
COO, Polynesian Cultural Center, USA
Director of Sales, Polynesian Cultural Center, USA
Account Sales Manager, Polynesian Cultural Center, USA

EDUCATIONAL BACKGROUND

Bachelor in Business, Brigham Young University-Hawaii, USA

VacancIES

Brief Introduction of the Department

A tour guide is responsible for leading groups of tourists through the PCC, providing detailed information about the Polynesia’s history, culture, and points of interest, while ensuring a safe and enjoyable experience by answering questions, managing schedules, and adapting to the group's needs and preferences.

Key responsibilities of a tour guide:

Deliver informative presentations:

Provides cultural information through demonstrations and lectures, teaches songs, dances, crafts, games and cultural phrases to guests
Strong communication skills: Excellent public speaking ability to deliver clear and engaging presentations
Storytelling abilities: Captivate the audience with interesting anecdotes and narratives related to the tour location
Deep knowledge of Polynesia: Extensive understanding of the PCC and Polynesia’s history, culture, geography, and significant artifacts
Multilingual skills (Highly Desirable): Fluency in multiple languages to cater to international visitors
Cultural sensitivity: Respect and understanding of different cultures and customs

Plan and manage itineraries:

Organize tour schedules, including transportation arrangements, visit timings, and designated stops based on the planned itinerary.
Respond to inquiries from tourists in a knowledgeable and helpful manner.
Maintain a positive and engaging atmosphere for the group, ensuring everyone feels included and informed.

Ensure safety:

Monitor the group's wellbeing, address potential safety issues, and follow all necessary guidelines at tour locations.
Adapt to changing circumstances: Be flexible and adjust tour plans as needed based on weather conditions, unexpected events, or group preferences.

Department Staff Number

More than 10 people

Internship Job Description

Participates in job shadowing of a variety of customer service, office and administration duties under the direction of the department director. Assists in designated operational details using initiative and judgment. Resolves routine department inquiries and complaints while providing efficient and courteous service. Monitors guests’ and employees’ satisfaction, questions and complaints. Provides liaison between guests, tenants and various organization departments. Assures that appropriate records are collected and maintained and required reports are prepared.